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Frequently Asked Questions
On this page you will find our answers on frequently asked questions.
Our products
Are the items you sell authentic?
How can I find clothing that suits me?
Payment
What payment methods do you accept?
Is it safe to pay online on your webshop?
Can I pay after delivery?
Invoices
Do you provide a VAT invoice?
When will I receive my invoice?
Do you apply VAT exemption for international customers?
Delivery
How long does it take for my order to be shipped?
What if the delivery takes too long?
What shipping methods do you offer?
Can I track my order?
What are the shipping costs?
Return policy
What is your return policy?
Do I have to pay for return shipping?
How long does it take to confirm a return request?
How long does it take to receive my refund?
Various
Do you offer gift cards?
What should I do if I receive a damaged product?
How can I contact customer service?
What if I have a complaint about a product or service?
What is not covered by the warranty?
How can I best care for my clothes?