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Return Policy
Return & Refund Policy
Effective Date: 19 December, 2025
At Mijawi Fashion Boutique, we want you to feel confident and happy with your purchase. If something isn’t right, we’re here to help within the guidelines below.
Return Eligibility
You may request a return if:
- The item was purchased within 14 days of delivery
- The item is unworn, unwashed, and unused
- Tags are still attached
- The item is in its original packaging and condition
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
- Undergarments
- Swimwear
- Accessories such as earrings or hair items
- Final sale or clearance items
These items will be clearly marked on the website.
How to Request a Return
To start a return:
- Email us at info@mijawifashionboutique.com
- Include your order number and reason for return
- Wait for return approval and instructions before sending the item back
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost return parcels
Original shipping fees are non-refundable unless the return is due to our error.
Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number and clear photos of the issue
We will arrange a replacement, store credit, or full refund, including shipping costs where applicable.
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed to your original payment method within 5–10 business days
Processing times may vary depending on your bank or payment provider.
Exchanges
We currently do not offer direct exchanges.
If exchanges are not offered:
To receive a different size or item, please place a new order and return the original item following the return process.
Store Credit (Optional)
We may offer store credit instead of refunds in certain cases. Store credit:
- Will be issued via email
- Cannot be exchanged for cash
- May have an expiration date (if applicable)
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue continues, contact us at info@mijawifashionboutique.com
Contact Us
For all return and refund questions, please contact us via:
Email: info@mijawifashionboutique.com
Display prices in:EUR
